VivaFoods Consumers

General Privacy Policy - Ghana

Effective: January 3, 2023

AT VIVAFOODS, WE UNDERSTAND THE IMPORTANCE OF PRIVACY AND ARE COMMITTED TO PROTECTING THE PERSONAL INFORMATION OF OUR USERS IN ACCORDANCE WITH GHANAIAN LAWS, INCLUDING THE DATA PROTECTION ACT, 2012 (ACT 843) AND THE ELECTRONIC COMMUNICATIONS ACT, 2008 (ACT 775). THIS PRIVACY POLICY DESCRIBES THE TYPES OF INFORMATION WE COLLECT, HOW WE USE AND PROTECT IT, AND YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION.

Information We Collect

  1. Personal information you provide to us: This includes information such as your name, email address, phone number, and payment information when you create an account, place an order, or contact customer support.
  2. Information about your use of our services: This includes information about the orders you place, including the items ordered, the delivery address, and any ratings or feedback you leave.
  3. Location information: When you use our mobile application, we may collect information about your location to improve the accuracy of delivery estimates and to provide you with relevant offers and promotions.
  4. Device information: We may collect information about the device you use to access our services, including the type of device, operating system, and unique device identifiers.

Use of Information

  1. To provide and improve our services: We use the information we collect to provide and improve our services, including processing your orders, providing customer support, and sending you updates and promotions.
  2. To personalize your experience: We may use the information we collect to personalize your experience and show you relevant offers and promotions.
  3. For research and development: We may use the information we collect for research and development purposes, including to improve our services and develop new features.

Sharing of Information

  1. Service providers: We may share your information with third-party service providers who assist us in providing our services, such as delivery partners and payment processors. However, we will only share the information necessary for them to perform their specific function and they are prohibited from using or sharing your information for any other purposes.
  2. Anonymous information: We may share anonymous, aggregated information about our users with third parties for research and analytical purposes.

Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, or disclosure. We use industry-standard security protocols and technologies to ensure the safety of your information and will take all reasonable technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

Your Rights

  1. Access to your information: You have the right to request access to the personal information we collect about you and to request that any inaccuracies be corrected.
  2. Deletion of your information: You have the right to request that we delete your personal information in certain circumstances.
  3. Restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at :

Viva Technologies Ltd.
18 Basko Lane
Abelemkpe, Accra

Customer Support
Telephone Number: +233 5000 05100

Close
Search

Hit enter to search or ESC to close